FAQ's

Question 1

Where do you deliver to?

Answer

We will deliver free of charge to any event within 25 miles of CV23 0HQ and can deliver outside of this boundary for an additional charge. (£1 per additional mile.)

Our route is calculated as the fastest on Google Maps, which is not necessarily the shortest.

Question 2

Are you insured?

Answer

Yes. We are fully covered with 5 million pounds Public Liability Insurance. Moreover, all of our games have been risk assessed and materials chosen especially to ensure maximum safety. For example our juggling battons are made from a lightweight material to ensure no sore heads!

Question 3

What if it rains?

Answer

Booking is non-refundable in the event of rain. Some of the games can be enjoyed indoors. We would always recommend checking with your venue in advance.

Question 4

How long is my hire period?

Answer

Every event is different, so we will work with you to make the most out of our games. Our maximum hire period is eight hours, if you would like the games for any longer than this there will be an additional charge of £25 per hour. We always make sure that our games are collected before sunset on the date of your event. We find that people often want our games as afternoon entertainment, rather than evening entertainment, so a dusk collection helps focus guests' onto the parts of the day you want them to be focusing on (i.e, dancing, first dance, cake cutting etc...!)

Question 5

Do you have any T's & C's?

Answer

Yes - if we are available to hire we will send you a copy of our T's & C's with your booking form. They're written in plain english, no jargon here, so we would appreciate it if you could read these thoroughly before paying. If you pay, it is understood that you have read & accept our T's & C's.

Question 6

What happened to the Bronze, Silver & Gold packages?

Answer

We have streamlined our garden games pakges from three to one. This is to make it simpler & more convenient for our customers. You can now choose any 8 eight games! If you are an existing customer, don't worry! We aren't changing the terms & conditions for your booking & will honour your booking as if we were still running the Bronze/Silver/Gold packages. If you wish to update your booking to our new package, are more than welcome!

Question 7

How much do your services cost?

Answer

£299 - included in this price is the hire of eight games, free delivery, set up & collection within 25 miles of CV23 0HQ. There is a £1 delivery fee for any additional mile outside of this delivery radius. We make four trips to your venue, so a venue that is 30 miles away from CV23 0HQ, we would charge a £20 delivery fee. (5 extra miles x 4 trips = £20.) 🙂

Question 8

How can I pay?

Answer

Payment can be made VIA a bank transfer (BACS), cheque or cash. Payment is required to complete the booking process

Question 9

How do I book?

Answer

Our booking process is quick and simple. Click HERE and complete the short online form.

We will then send you an email with a Booking Form attached, this provides us with a details about your event, contact information and timings. Once we receive a completed Booking Form, we will send you an invoice.

Once payment is received your event is booked in!

Question 10

Can I have more than eight games?

Answer

Yes, of course! Each additional game is charged at £25.

Question 11

Can I have fewer than eight games?

Answer

Yes, of course! You can select the number of games to suit your event/venue. Unfortunately however, we cannot offer any discount for these situations as our overheads/profit margin remains the same on all events.